Category Archives: Concierge Services Dubrovnik

Is Croatia’s VIP and Dubrovnik VIP concierge service booming?

We have conducted this interview with Croatia’s and Dubrovnik’s top VIP concierge agent Mr Kristan Vrbanic who has been working with VIP clients from all over world for the past 20 years at Intercon Dubrovnik and recently for Dubrovnik Luxury Travel ?

dubrovnik luxury travel operations manager
dubrovnik luxury travel operations manager

Q: In your capacity as a Business Development Manager and Operations Manager for Intercon Group of Companies,what are your experiences when it comes to VIP Concierge Service in Dubrovnik and Croatia.

A: I have been in this business for the past 20 years and over the time I gained so many contacts and experience and it is a bit stupid to say so of myself but I like to think that I am the best choice when it comes to choosing your VIP agent and VIP agency in Croatia and Dubrovnik and the whole of Adriatic not forgetting Montenegro as an upcoming destination.

Q: Don’t you think that is a bit OTT?

A:Well, a list of my clients says it all. I have serviced some of the most influential people in the world. You must also understand that I and the luxury travel agency I work for Dubrovnik Luxury travel offer all in one, comprehensive service. Intercon is not only a travel but also a yacht agency which means that we are also top choice when it comes to yacht captains and owners as we can sort out their clearance in and out paperwork but equally organize all types of concierge services in Croatia & Montenegro.

Q: How does this differ from the others?

A: Well, it is simple, I have a finished product whereas the others have bits and pieces. Recently, I had a call from a fellow colleague who wanted me to help him out with the top VIP yacht charter transfer from Dubrovnik to Porto Montenegro, because he needed an agent to sort out the paperwork with border crossing. I helped him out but you can imagine the shock the client would receive if I was to charge for my services,

Q: So, if I were an agent from the States what kind of advice you would give to me?

A: Choose your VIP concierge partner in Croatia wisely, ask them to show you the reference list upon meeting them. Choose a reliable partner who can do all types of VIP services in Croatia on your behalf. There are people who can book you the luxury villa in Dubrovnik but when asked about the security and personal protection issues they do not have a clue. There are people who can book you a yacht charter and then rely on the captains to take a client out for a lunch.

I travel personally with my VIP clients and ensure that they receive top quality service at all times.

Q: Do I need to be a superstar to be your client?

A: No, Each client is different and each client deserves respect and special approach. When you are in this type of business, every client is a good client.

Q: If you are to sum up your type of business in one word, what would that be?

A: I would say lifestyle management in Croatia or even better luxury lifestyle management in Croatia

Added value determinants in Croatia luxury market segment as viewed by Srdj Portolan

Dubrovnik is Croatia’ s the best known destination and as such it has a scope to achieve great potential in the luxury market segment. The appearance of added value determinants would have a huge impact on Croatia’s tourism industry at large. First we need to clarify what do we mean by added value and how does it translate in the terminology of the luxury market language.

Srdj Portolan Dubrovnik
Dubrovnik at night by Srđ Portolan

Firstly by basic definition this is a free bit that adds to the value of the actual service. To illustrate by example in the luxury market if we book a room with a five star luxury hotel, their courtesy car free airport pick up would be a classic example of something which has further justified the value, in other words the price of our booking. If each five star hotel in Dubrovnik is to employ such a service measure how would this affect the transportation companies in Dubrovnik ?

Srđ Portolan,  a member of Dubrovnik Luxury Travel management board states that five star hotels cannot offer such a service alone. Furthermore, Portolan believes that if hotels are to decide to subcontract those services to the transportation companies, this sector would be segmented accordingly. Srđ says that now there are transfer companies and agencies which do everything, luxury transfers and ordinary transfers in the same car but different price. Srđ continues to state that if luxury five star hotels are to offer a free excursion as a added value to the booking of their accommodation, the same applies and would lead to segmentation of travel agencies sector. Srđ Portolan states that in the luxury sector travel agencies must offer by default value added service. Srđ has devised DLT’s concierge service to the hire of luxury villas. Portolan has explained to us that free incentives are a must have service in the luxury market sector.

Srđ Portolan
Srdj Portolan at Antibe Port on the French Riviera

It appears to us that the introduction of added value determinants is a must when it came to the prosperity of Dubrovnik luxury travel sector.

Srđ Portolan is a winner of the Best Entrepreneur award for the year 2003, 2006 and 2013 according to Croatian Institute of Business Intelligence.

Srđ Portolan Award
Srđ Portolan The Golden Book of the Best Croatian Entrepreneurs

Dubrovnik’s best kept secret: Rappers, Japanese and Dubrovnik Luxury Travel.

This is rather interesting story which I am about to retell. Although it would be pompous to state that Dubrovnik Luxury Travel is Dubrovnik’s best kept secret, indirectly this is the case. Well, I jokingly have this expression in Croatian that would roughly translate into English as being “romantic-semantic”. I use it often to describe myself as someone who does“ have a gift of a gob” when it comes to talking about romance but as always action speaks louder than words. So when Dubrovnik Luxury Travel’s GM Kristian briefed us that a famous US rap star visiting Dubrovnik and Croatia decided to propose to his girlfriend my semantic panic button started blinking red, red,red.dubrovnikyachtsunset

I honestly don’t know if this rapper is famous in Japan but he has to thank to Japanese that his girlfriend read fiance read wife was overjoyed about his marriage proposal. For some reason every Japanese tourist has it written in his bible of a tourist guide that a must visit to Croatia are Plitvice Lakes and Dubrovnik and in it, the hill Srdj. Dubrovnik Luxury Travel organizes half day trips from Dubrovnik to this picturesque hill. When Srdj Portolan came late for this brief, he is never late, but on this occasion he was excused as the previous night he was “entertaining” a group of American guests whom he took up on the Srdj hill (rest assured this is not Srdj Portolan hill ) as there is an excellent restaurant serving “peka” traditional Croatian roast potatoes and lamb cooked under the bell and when he mentioned that last night before the dinner the whole hill was occupied by the Japanese tourists, Kristian just uttered with a grin on his face: “That is it”

Dubrovnik sunset
Dubrovnik sunset

Dubrovnik Luxury Travel key word on this occasion was sunset as Kristian sussed it out the reason behind Japanese invasion to hill Srdj. They were just staying in touch with their homeland ,from this spot there is a magnificent sunset view over Elaphiti islands. And now Kristian had this idea for our couple to enjoy themselves ,speeding with a fast boat into sunset around Elaphiti islands followed by a dinner in a restaurant which is exactly situated on the sea and when he suggested that we can hide a ring in a oyster from Ston Bay, the rapper management team approved it all and we knew that we had winning formula.

http://www.dubrovnikluxurytravel.com/yacht-charter-dubrovnik/yacht-cruise/

Dubrovnik Concierge Services

Dubrovnik luxury hotels have caught up with the modern age and time. The classic term of a concierge has disappeared from Dubrovnik luxury accommodation and it has been replaced by guest relation services. The world of luxury travel demands high standards, no hotel on Dubrovnik Riviera has concierge service that would fetch you a bottle of  your favorite eau de toilette if your hotel does not stock it. Dubrovnik luxury travel market attracts many wealthy and sophisticated clients.

Luxury Dubrovnik Transfer Service
Luxury Dubrovnik Transfer Service

The demand for a conventional shopping mall has not been met yet and wealthy clients are forced to take private tours from Dubrovnik to Split in premium luxury vehicles or for that matter private trips from Dubrovnik to Mostar. Some Russian clients are known to have taken a private shopping tour from Dubrovnik to Zagreb.

Private concierge service Dubrovnik
Private concierge service in Dubrovnik

Dubrovnik Luxury travel has this unique concierge service which is open 24/7, in other words if you are after a bottle of Lagavulin at 2 o’ clock in the morning or if your wife wants that dress from top Croatian designer Xenia design but the shop does not have the size, concierge services from Dubrovnik luxury travel will fix it.

It is comprehensive service as you will have private luxury car at your disposal or private speed boat, access to  top Dubrovnik boutiques and Dubrovnik top restaurants.  Finally Dubrovnik is catching up with the likes of Cannes, Puerto Benus and other top luxury world destinations. So next time when I see a dog walker in Dubrovnik Lapad peninsula, I won’t be surprised, that would be confirmation that concierge services in Dubrovnik have taken off. Recently, a client of Dubrovnik luxury travel had an early flight to a European capital destination. On the previous night he went out for a meal in Dubrovnik restaurant and he enjoyed his red wine, but funnily enough, the restaurant run out of his favorite Golden Plavac, a wine from the island of Hvar.

Concierge service Dubrovnik
We will go that extra mile

It was an early start in the season, and the client could not purchase it from the wine shop so he googled Dubrovnik luxury travel concierge services and guess what Darijan sorted it out before the client’s flight departure from Dubrovnik airport at 5 o’clock in the morning. The clients are recognizing the advantages of Dubrovnik concierge service convenience and we are certain that this unique service has a future. However, the concierge services offered by Dubrovnik Luxury travel are not only restricted to Dubrovnik but they are 24/7 available in other Croatian cities like Split, Zadar, Zagreb.So next time when you think of your favorite thingy which you miss on your holiday, think of Dubrovnik luxury travel concierge services.